Discount up to 20% for first purchase only this month.
Refund and Returns Policy
Effective Date: April 19, 2025
Operated by: PT. Leolle Bali Kreatif
Website: https://leollegift.com
Our return and refund policy is valid for 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a proof of purchase.
Please note: We do not accept returns past 30 days, or returns sent to the manufacturer.
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Perishable goods (e.g. food, flowers)
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Intimate/personal care items
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Customized gift sets
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Hazardous materials
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Downloadable digital products
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Gift cards
Partial refunds may be issued for:
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Used or opened items
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Products returned in damaged condition
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Returns received after 30 days
Once we receive your return, we will inspect it and notify you via email.
If approved, your refund will be processed within 7–14 business days to your original payment method.
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Double-check your bank account
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Contact your card issuer
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Wait a few business days for bank processing
Still no refund? Contact us at info@leollegift.com
Only regular-priced items are eligible for a refund.
Sale or discounted items are non-refundable.
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We only replace items if they are defective or damaged.
Please email admin@leollegift.com with your request.
Ship the item to:
Leolle Bali Kreatif – Return Dept.
Mertasari Street No.55A, Sidakarya- South Denpasar, Bali, Indonesia
If marked as a gift, you’ll receive store credit after your return is received.
If not marked as a gift, the refund goes to the original purchaser.
Please return items to:
Leolle Bali Kreatif – Return Dept.
Mertasari Street No.55A, Sidakarya- South Denpasar 80224, Bali
Customers are responsible for return shipping fees.
Consider using trackable shipping or insurance for high-value items.
Questions about your return or refund?
📧 support@leollegift.com
📞 WhatsApp: +62 817 17 6088
